Privacy Policy

At Southeast London Tennis, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, https://southeastlondontennis.com (the "Site") or use our services, including purchasing products, booking coaching sessions, and subscribing to our newsletter.

By using our Site or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or website.

1. Information We Collect

We collect personal data to provide you with the best possible experience and service. The types of personal information we may collect include:

• Personal Identification Information: Name, email address, phone number, billing address, delivery address.
• Payment Information: Credit/debit card details or other payment method details when purchasing products or services.
• Usage Data: Information about how you interact with our website, including IP addresses, browser types, and browsing patterns.
• Marketing and Communication Preferences: Data on how you engage with our marketing campaigns or newsletters.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services: To process and manage bookings for tennis coaching, deliver products purchased through our online shop, and provide customer support.
• To Process Payments: To process payments for purchases made on our Site through third-party payment processors like PayPal, Stripe, or other secure payment methods.
• To Improve the Website: To analyse usage patterns and improve the functionality and content of our Site.
• To Communicate With You: To send order confirmations, shipping notifications, and updates about our products, services, or special offers (if you have subscribed to our marketing materials).
• To Meet Legal Obligations: To comply with applicable legal requirements and protect our rights or the rights of others.

3. How We Protect Your Information

We take the protection of your personal data seriously. We have implemented technical and organisational measures to ensure your personal information is safe from unauthorised access, loss, or misuse. This includes secure payment processing through trusted third-party providers, SSL encryption on our Site, and regular data security reviews.

However, please note that while we use reasonable security measures, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may, however, share your information with the following parties in certain circumstances:

• Service Providers: We may share your personal information with third-party service providers who assist us in operating the website, processing payments, delivering products, or providing customer service.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences, personalise your experience, and analyse how visitors use our website.

You can manage your cookie preferences through your browser settings, and you may choose to disable cookies, although this may affect the functionality of certain features on our Site.

6. Your Rights

Under UK data protection law, you have the following rights concerning your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal data.
• Erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
• Objection to Processing: You have the right to object to the processing of your personal data in some cases, including for direct marketing.
• Data Portability: You have the right to request your personal data in a commonly used, machine-readable format.

If you wish to exercise any of these rights or have any questions about how we handle your personal data, please contact us using the details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms, payment processors, or other external services. These third-party sites have their own privacy policies, and we do not accept responsibility or liability for their content or privacy practices. Please review their policies before providing any personal information.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once we no longer need your personal information, we will securely delete or anonymise it.

9. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. We encourage you to review this Privacy Policy periodically for any updates or changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: chris@southeastlondontennis.com
Phone: 07739936999
Address: Ladywell Fields, London, SE13 7XD