Welcome to Southeast London Tennis ("we", "our", "us"). By accessing and using our website https://southeastlondontennis.com (the "Site"), you agree to be bound by these Terms and Conditions, which govern your use of the Site, the services we offer, and any purchases made through our online shop. Please read these Terms and Conditions carefully before using our Site.
Southeast London Tennis offers tennis coaching services, gift vouchers, and a range of products such as tennis rackets, balls, and padel/pickleball rackets, all made by HEAD. The Site is operated by Southeast London Tennis and is hosted by WooCommerce.
Coaching Services: We offer tennis coaching services, including one-on-one lessons, group sessions, and coaching packages. Specific terms for coaching services are available upon request or booking.
Shop: Our online shop sells gift vouchers, tennis rackets, balls, and padel/pickleball rackets. All products are listed in the relevant sections, with pricing and availability clearly indicated.
Gift Vouchers: Gift vouchers purchased through our Site can be redeemed for coaching services or products. Vouchers are valid for [X] months from the date of purchase and are non-refundable or redeemable for cash.
Purchasing Products: To purchase products from our shop, you will need to complete the checkout process via the Site. After you place an order, you will receive an email confirmation that your order has been received. Please note that this does not constitute acceptance of your order. Your order will only be accepted once we dispatch the products.
Payment: Payments are processed securely through our third-party payment providers, such as [insert names of payment processors, e.g., PayPal, Stripe]. All payments are in GBP (£).
Shipping and Delivery: We will aim to dispatch your order within [insert timeframe, e.g., 3–5 business days]. Delivery times vary depending on your location. We are not responsible for any delays caused by the shipping carrier.
Prices for products and services are subject to change without notice. However, any price changes will not affect orders already placed.
Product availability is subject to stock levels. If an item is out of stock, we will notify you as soon as possible, and you will have the option to either wait for stock to become available or cancel your order.
Products: If you are not satisfied with your purchase, you may return the product within [insert number of days, e.g., 14 days] of receiving it, provided it is in its original, unused condition and packaging. The cost of return shipping is the responsibility of the customer unless the product is faulty.
Coaching Services: Coaching sessions are non-refundable unless cancelled at least [insert number of hours or days] before the scheduled session. In case of coach unavailability or other exceptional circumstances, we will offer to reschedule or refund the session.
Faulty Goods: In the event that a product is faulty, we will offer a full refund or replacement within [insert timeframe, e.g., 30 days] of purchase, as long as the product is returned in its original condition.
All content on the Site, including text, images, logos, and other materials, is the property of Southeast London Tennis or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use any of this content without our prior written consent.
To the extent permitted by law, Southeast London Tennis is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the products/services offered. Our liability for any claim related to your order or use of the Site is limited to the amount you paid for the product or service in question.
We are committed to protecting your privacy. Any personal information you provide when using the Site or making a purchase will be handled in accordance with our Privacy Policy.
We shall not be liable for any failure to perform our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or government action.
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be noted at the top. By continuing to use the Site after any changes, you agree to the revised terms.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns about these Terms and Conditions, or if you need any assistance, please contact us at:
Email: chris@southeastlondontennis.com
Phone:
Address: Ladywell Fields, London, SE13 7XD
Website by Dan Stevens